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Freezing




Q. You advertise no freezing but I sometimes experience problems with the picture freezing or gittering. Is there anything I can do about this?
A. Pay TV services operate an encryption policy that requires your receiver to retrieve a new decoding word every few seconds. This does not involve a particularly large amount of bandwidth but it is time critical. Therefore, if one of these message is lost due to delays on the Internet, congestion on your line, or congestion at your ISP it is possible that your picture may freeze or become blocky for a few seconds.

To ensure you are receiving the best possible result from our service we would recommend that you do not run any other software on your home network at the same as you are watching television. If your connection to the Internet is busy downloading or for some other reason then this is likely to affect your viewing pleasure.
 
Please note that you can also only use your line on *one* receiver at a time. If you try to use it in more than one place at a time then the receivers will conflict with each other and cause similar problems.


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